Head of Application Services - Xchanging

While at Xchanging I rose from senior Service Desk Analyst to lead the business applications team.

In the role, I brought together ERP, CRM, Service Desk, Infrastructure Monitoring, Marketing and HR applications into a single central function. The team was split between the UK and India, giving me my first opportunities to travel to India.

I oversaw a number of key projects including the move to Salesforce.com CRM and BMC Remedy On Demand Service Management. I built productive relationships with vendors including Microsoft, IBM, BMC, Saleforce and others. I transformed the use of technology in service delivery, including roll out of a self service portal for use in the London Insurance Market.

I led the application elements of multiple outsourcing bids for blue chip clients.

I take pride in the contributions I was able to make to the careers of my team and others. As well as those who sought technical learning or hierarchical advancement, I was able to support colleagues who wished to change career, working together to benefit all parties during the preparation. This included a developer who wished to move into business management and even a relationship manager who became a SCUBA diving instructor in the red sea!

By working with people to achieve their goals, rather than seeing them as a distraction or risk, we worked together to deliver value to the business, keeping the team motivated and output high.